Team Category: Operations

Mascot

Spot is a key member of the ParqEx family. After spending countless years as a veteran of a downtown Chicago firehouse, he retired from the hook-n-ladder to pursue a less stressful but equally noble job – to improve parking in and around the city.

Thomas O’Hern

Operations Specialist

Thomas O’Hern is an Operations Specialist at ParqEx, focused on handling various new projects, Access+ installations, coordinating with vendors and customers, and providing an exceptional user experience.


PLANS	PERSONAL Self-managed using the ParqEx platform Get Started	BUSINESS Self managed with some help from ParqEx customer support SIGN UP	ENTERPRISE Manage with help from ParqEx Account Manager & customer support SIGN UP	CONCIERGE Dedicated ParqEx Account Manager will help you setup and manage your account with priority customer support SIGN UP	CUSTOM A custom-solution tailored to your property requirements. Dedicated ParqEx Account Manager will work with you to come up with the perfect solution REQUEST DEMO
Spots	1	4	20	100	90
Users	1	10	50	300	500
Contract & Invoicing	-	1 yr	2 yr	2 yr	-
One-Time Setup Fee Per Access+ device (controls 3 access points)		$ 250.00	$ 750.00	$ 1,000.00	-
Public Marketplace Commission	20%	20%	20%	20%	20%
Internal Marketplace Commission	4.5%	4.5%	4.5%	4.5%	4.5%
Onboarding & Training # of hours included per contract term	-	1	3	5	5
Trial (Pilot)	NA	1 month	1 month	1 month	NA
Seats included # of users that can access the (shared) account	1	1	3	5	5
iPhone, Android & Desktop app
Customer support Email, phone and chat support
ParqEx Account Manager
Notifications
Email alerts
SMS alerts

MARKETPLACE
Manage property, spot & listings
Advanced Settings
Blackouts
Surge pricing
Dynamic pricing
Extended stay configuration & pricing
Lead time
Parking spot sorting & selection Advanced logic to manage the order in which spots get displayed, selected & booked.
Rules
# of bookings per renter per month
# of simultaneous transctions permitted for a user
# of hours a renter can book per month
Payment Processing
PayOnExit Access+ Required
Marketing
Featured Listings
Demand priority planning
Mailchimp Integration
Personalized Campaigns
Monthly Automated Campaigns
Bulk Message Execution
Promotions
Email Marketing
Digital Marketing
Social Media Coverage
Promo materials Custom designed signage: promo cards, flyers, etc. Design only, does not include the cost to print.
Ratings & review management
Competetive Pricing analysis				Annual

INTERNAL TENANT MANAGEMENT
Public versus Private property
Internal tenant management features (Add, remove tenants, assignment& reassignment of spots, ban users from a property.)
Advanced permission management capability (Assign tenants to specific units and parking spots. Allow tenants to rent, list. Manage renting and listing permissions. Allow tenants to control pricing or availability or both for their spot listings at a property.)
Parking spot sorting (Advanced logic to manage the order in which spots get booked)
Rules
# of bookings per renter per month
# of simultaneous transactions permitted per user
# of hours a renter can book per month
Custom Tiered Pricing (For internal, external/public, or special considerations)
Importing And Cleaning Up Your Database		Annual	Quarterly	Monthly
Categorize users by company or custom tags
Access management (Short term, i.e. temp staff, renters, guests/visitors etc.) Access+ Required
Activity monitoring & reporting
Track spot, renters by their unit numbers

ACCESS+
Manage Access Access+ Required
Short term (employees / staff, long term tenants, monthly renters etc.)
Long term (employees / staff, long term tenants, monthly renters etc.)
Advanced Permissions Access+ Required
Manage permissions by spot
Manage permissions by user
Access Log dashboard & reporting Access+ Required
Role based security			available
Property Access Logs Management module			available
Property Access Log for enforcement module			available
Notifications
Request for access notifications			available
Notifications when property is accessed			available

GUESTPARQ
Guest / visitor parking functionality		available
Guest Parking Management			available
Notifications
Advanced reporting (Tenant usage, parking usage, availability, asset utilization and more)			available	available

ENFORCER
Enforce by property			available	available
Do not tow list management			available	available
Violations			available	available
Custom violation types & fees			available	available
Integration with ticketing/towing partners			available	available
Coordination with enforcement partner			available	available
Role based permissions (Enforecement agent, manager and admin)			available	available
Notifications			available	available
Automated Daily enforcement data report for a property via email			available	available

ACCOUNTING & FINANCE
Payout options (ACH, QuickPay, Check, Paypal)
Monthly statement
Detailed monthly statements for tax & reporting purposes			available	available

ADMIN MODULES
Customer Search
Guest Parking Management (Role-based)
Email Logs
Account setup and Management
Access+ Logs (read-only)
Access+ Advanced Logs for Field OPS & Admin
Role based permissions
Read-Only
Manager
Owner
Notifications
Schedule real time, daily, weekly or monthly reports

ONBOARDING & TRAINING
User guides
Knowledge base & FAQ
Videos
In-person training for staff
In-person training & onboarding of tenants/renters
Custom branded training material Property specific: user guides, videos, landing pages, email campaings, KB & FAQs			available	available

ADVANCED CUSTOMER SUPPORT
Developing And Maintaining Your Communication Strategy to tenants/residents
Monitoring listing quality
Managing requests Waiting lists and converting them into renters when parking becomes available

OPERATIONS SUPPORT
Site surveys
Access+ - hardware maintenance Access+ Required	Annual	Annual	Annual	Quarterly	Quarterly
Network check Access+ Required	Annual	Annual	Annual	Quarterly	Quarterly
Signage check Access+ Required				Annual	Annual
	Get Started	SIGN UP	SIGN UP	SIGN UP	REQUEST DEMO